What is your return policy?
Changed your mind? Is your order faulty? No problem. If for any reason you're not happy with your purchase, you may return the item(s) within 30 days of receiving your order, as long as it's in its original, unused condition. You can find out more about our refund policy on our Returns & Refunds page.
Can I change my order once it has been placed?
We process orders quickly, so we cannot guarantee that changes can be made in time. Please get in touch with our customer support team as soon as possible via our Contact page and we'll do our best to help.
How does shipping work?
Once you place your order, you'll receive an order confirmation email. Shortly after, you'll receive a shipment notification with a tracking number and estimated delivery date.
How long will it take for my order to arrive?
Orders are processed and shipped within 24 hours. Delivery typically takes 3–5 business days worldwide. Business days exclude weekends and public holidays.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your parcel directly with the courier. If you have any issues locating your tracking information, please contact us at support@rarevelvetofficial.com.
Where do you ship to?
We ship worldwide and offer free delivery on all orders over $50.
Do you offer gift wrapping or special packaging?
Every Rare Velvet order arrives in our signature packaging, designed to make the unboxing experience as special as the piece itself — perfect for gifting straight out of the box. If you have a special request, feel free to reach out to us via our Contact page before placing your order.
Are your pieces hypoallergenic? What materials do you use?
We craft our jewelry using premium materials selected for both beauty and wearability. Many of our pieces are suitable for sensitive skin. For specific material details on any item, please refer to the product description on the individual product page, or contact us and we'll be happy to help.
How do I find my ring size?
We recommend using a flexible measuring tape or a strip of paper to measure the circumference of your finger, then comparing it to a standard ring size chart. If you're unsure, our team is happy to guide you — just reach out via our Contact page.
Are your gems ethically sourced?
At Rare Velvet, we are committed to responsible sourcing. We work with suppliers who share our values around ethical practices and transparency. If you have specific questions about the sourcing of a particular piece, please don't hesitate to get in touch.
Do you restock sold-out items?
Some of our pieces are limited and may not be restocked once sold out. If you're interested in a specific item that's currently unavailable, you can sign up for a back-in-stock notification on the product page, or contact us at support@rarevelvetofficial.com to express your interest.
Do you offer wholesale or B2B orders?
Yes, we're open to wholesale and B2B enquiries. Please reach out to us directly via our Contact page with details about your business and requirements, and our team will get back to you.
Are my details safe and secure?
Yes. We take your privacy seriously and will never sell or share your personal information with third parties for their own marketing purposes. To read our full privacy practices, please visit our Privacy Policy.
How can I pay for my order?
We accept the following payment methods: Shop Pay, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and any other methods displayed at checkout.
Do you have more questions?
We're happy to help. Reach out to our team at support@rarevelvetofficial.com or visit our Contact page.