SHIPPING, RETURNS, REFUNDS, TAXES, CUSTOMS & DUTIES POLICY
rarevelvetofficial.com
Effective Date: July 4, 2026
These terms govern the shipping, returns, refunds, taxes, customs, and duties associated with purchases made from Rare Velvet LLC ("we," "us," or "our") at rarevelvetofficial.com. By placing an order with us, you agree to the terms outlined below. Please read carefully before making a purchase.
SHIPPING TERMS
Order & Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, including your order number and shipping method. Please ensure your shipping address is correct at the time of ordering — we are unable to redirect parcels once they are in transit. Incorrect address details may result in the parcel being returned to us, in which case re-delivery charges will apply. Rare Velvet LLC is not responsible for misplaced or unclaimed parcels once handed to the courier.
Delivery Time
Orders are processed and shipped within 24 hours of placement. Estimated delivery times are 2–5 business days within the US, and vary for international destinations. Working days exclude weekends and public holidays.
We are not responsible for delays outside of our control (e.g., courier delays, weather events, or customs processing). If your order is delayed, we will notify you as soon as possible.
Delivery Fee
We offer free worldwide delivery on all orders.
TAXES, CUSTOMS & DUTIES
US Orders: Applicable sales tax will be calculated and applied at checkout based on your shipping address and applicable state and local tax laws.
International Orders: Customs duties and taxes are included for orders shipping to the USA, Canada, EU, Australia, New Zealand, UK, Hong Kong, and the UAE — no additional import charges will apply at delivery. For all other international destinations, orders may be subject to local customs duties and import taxes upon arrival. We recommend checking your local import regulations before ordering, or contact us for assistance.
Customs Delays: Customs processing may cause delays beyond our estimated delivery times. We have no control over customs procedures and cannot guarantee delivery dates for international orders.
Accurate Information: You are responsible for providing accurate recipient details (name, address, etc.) at checkout. Inaccuracies may result in customs clearance issues and additional charges.
Customs Declaration: We accurately declare the contents and value of all shipments on required customs documentation. Falsifying customs information is illegal and may result in serious consequences.
Unpaid Fees: If you refuse to pay customs fees required to release your order, the parcel may be returned to us or destroyed. You will be responsible for any return shipping costs and associated fees. In such cases, we will refund the product price only, excluding original shipping costs and any customs-related fees we incur.
Legal Compliance: It is your responsibility to comply with the customs laws and regulations of your destination country. Rare Velvet LLC is not liable for any legal consequences arising from non-compliance.
RETURNS & REFUNDS
To initiate a return, please contact us at support@rarevelvetofficial.com within 90 days of receiving your order. Products must be returned in their original, unused condition with all pricing, packaging, and brand labels intact. We will provide the return address via email upon request and are happy to assist you find the most cost-effective return courier.
We reserve the right to accept or decline return and refund requests at our sole discretion. We do not accept returns or refunds in the following circumstances:
- The return or refund request is made more than 90 days after the date of receipt.
- The product has been used or damaged by the customer.
- The product is returned incomplete or missing components.
- The request is determined to be fraudulent.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us as soon as possible after receipt at support@rarevelvetofficial.com. Include a description of the issue and photos where possible. We will assess the item upon return and authorize a refund or exchange accordingly.
Non-Delivery: If your order is not delivered due to customs issues and is returned to Rare Velvet LLC, we will refund the purchase price, excluding original shipping costs and any customs-related fees incurred.
Refund Process
Refunds are issued to the original payment method used at checkout. Please allow 3–12 business days for the refund to be processed and reflected on your statement after your return has been received and assessed.
Exchanges
Rare Velvet LLC will arrange re-delivery of exchanged orders free of charge.
CHANGES TO THIS POLICY
Rare Velvet LLC reserves the right to modify this policy at any time. Changes take effect immediately upon posting to the Site. By placing an order, you acknowledge that you have read and agreed to the terms of this policy as currently published.
CONTACT US
For questions, return requests, or assistance, please contact our Customer Support team:
Email: support@rarevelvetofficial.com
Or visit our Contact page.